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   ORDERING & SHIPPING INSTRUCTIONS
     
HOW TO CONTACT CAE
Please feel free to e-mail us at any time. I will usually get back to you within a few hours.

Although our phone contact is listed below I encourage you to use e-mail send e-mail or FAX - it permits flexibility in our schedule that assures a more timely reply. If needed, we will call you to discuss so please always leave a contact number and time.

e-Mail: cae-email Mailing & Shipping Address:  3910 NW Jasmine Street, Camas, WA 98607
     
PLACING an ORDER
How: You may place your order via e-mail - just send us an e-mail noting the item of interest and include any questions you may have.  You can also use our order form. In either case, please be sure to include your name, shipping address, phone number, e-mail address (if available), and CAE part numbers. We accept personal checks payable to CAE. We also accept pay-pal sent to our curcioj@gmail.com e-mail address. For Paypal orders, we pass on their 3% processing fee (fee is not part of the product price). Money Orders, Cashiers Checks, or Wire Transfer (see International Orders) are also acceptable methods of payment (although I strongly discourage the use of Electronic Wire transfer transactions given the substantial bank fees). All checks must be drawn on a U.S. Bank in U.S. Dollars.  Currently, we do not accept VISA, Master Card or American Express however, if you would like us to consider providing this method of payment (albeit with a surcharge) please let me know.

C.O.D.: Payment can be made by cash, cashiers check, or money order. We cannot accept personal checks on COD orders. Refused or unclaimed orders will be subject to a 15% (minimum $25.00) restocking and postage fee.

Prices: Check our Pricesheet for the latest prices. It reflects the latest information available at the time of printing and is subject to change within 90 days of the date given on the price list. Prices are NET FOB Shipping Point. Minimum Order: $30.00 Domestic, $50.00 International.

Delivery: Orders for blank boards and components will be shipped within 24 hours of receipt of an order. Assembled modules will be made to your order and shipped within 3 weeks but usually within 5 days. This includes a mandatory three day audition period during which measurable and sonic performance of the completed unit is assessed and "infant mortality" failures are identified.

Sales Tax: Due to strict regulations, a 8% will be required on all California orders without a valid exemption number. Please consult your own local taxing authority further information.

Shipping (Domestic) : Our normal shipping carriers are (in order of preference) USPS, USPS Priority, Fed-X Ground, or UPS. The carrier will be determined by the size and weight of the parcel. You may indicate a preference on our order form. Please remember that UPS will not service PO Box addresses. Normal shipping fee is $10.00 ($15.00 for Canadian Orders). If your order includes tubes, large heat sinks or other large board mounted parts, minimum shipping will be $15.00.  Shipping costs for extraordinary large items such as transformers will be determined at the time of order placement. International: See International Orders.

     
WARRANTY
Printed Wiring Boards are manufactured from the highest quality military spec G-10 laminate with 2 oz. oxygen free copper and are warranted to be free from voids and shorts. All Assembled & Tested units are screened to insure specification certification (certificate of compliance available @ $10.00 / ea.). Components are warranted for 12 months (tubes, 90 days). Returns must be requested and shipped within 15 days of receipt and have the Return Authorization Number on the shipping label. Only new, unused merchandise may be returned. Customer may be responsible for shipping and 20% restocking.
     
INTERNATIONAL ORDERS
Pricing: International orders require a 10% processing fee adder to the prices shown on our price list.

Payment: International orders must be prepaid with via Paypal or International Money Order drawn on a U.S. bank in U.S. funds. Electronic Wire Transfer are accepted but highly discouraged (significant bank fees) - if EWT is selected, please contact us by e-mail to obtain instructions. Order processing time is same as domestic orders.

Shipment: Carriers choices are USPS, USPS Priority (preferred) or Fed-X International. Shipping price will be established at the time of the order and depend upon customer choice (customer selects carrier) and order size / weight.

copyright Curcio Audio 2005